Cancellation Policy
Last updated: August 1, 2026
Overview
Criadiv is committed to providing a fair experience for both clients and professionals. This Cancellation Policy outlines the rights and responsibilities of each party once a booking request has been submitted and accepted.
Before Booking Acceptance
Client
The client may cancel a booking request at any time before the professional accepts.
Professional
The professional may decline or ignore a booking request without penalty until the request expires.
After Booking Acceptance
Once a professional accepts a booking, the reservation becomes a confirmed commitment for both parties.
Client Cancellation Policy
24-Hour Cooling-Off Period
Clients may cancel within 24 hours after the professional accepts the booking and receive a full refund, provided the event is more than 7 days away.
After the Cooling-Off Period
| Cancellation Timing | Client Refund |
|---|---|
| More than 14 days before the event | 75% refund |
| 7–14 days before the event | 50% refund |
| Less than 7 days before the event | No refund* |
*Exceptions may apply for approved extenuating circumstances.
For bookings made within 7 days of the event, the 24-hour cooling-off period does not apply. Instead:
| Time Before Event | Client Refund |
|---|---|
| More than 48 hours before the event | 50% refund |
| 48 hours or less before the event | No refund* |
*Exceptions may apply for approved extenuating circumstances.
Professional Cancellation Policy
Professionals should only accept bookings they intend to fulfill.
If a professional cancels a confirmed booking:
Client Protection
- Client receives a 100% refund.
- Criadiv will assist in finding a replacement professional whenever possible.
Account Impact
| Cancellation Timing | Professional Consequence |
|---|---|
| More than 14 days before the event | Cancellation recorded on account |
| 7–14 days before the event | Cancellation recorded and may reduce visibility in future matches |
| Less than 7 days before the event | Significant impact on account standing; repeated late cancellations may result in temporary suspension or removal from the platform |
Mutual Cancellation
If both the client and professional agree to cancel:
- The booking may be canceled without penalty.
- Any refund or payout will be processed according to the agreement reached by both parties and Criadiv's review, if necessary.
Rescheduling
Criadiv encourages rescheduling instead of cancellation whenever possible. A booking may be rescheduled only when both the client and professional agree to the new date and time.
No-Show Policy
Client No-Show
If the professional arrives as agreed and the client is unavailable or fails to proceed with the event:
- The booking may be considered completed.
- The professional may be eligible to receive payment.
Professional No-Show
If the professional fails to appear without prior notice:
- Client receives a full refund.
- The incident will be reviewed by Criadiv.
- Repeated no-shows may result in suspension or permanent removal from the platform.
Extenuating Circumstances
Criadiv may make exceptions in situations including:
- Serious illness or medical emergency
- Death in the immediate family
- Natural disaster
- Government travel restrictions
- Severe weather that prevents safe travel
- Other extraordinary circumstances reviewed by Criadiv
Supporting documentation may be requested.
Dispute Resolution
If either party disputes a cancellation or refund:
- A dispute may be submitted through Criadiv.
- Criadiv will review communications, booking details, and supporting evidence.
- A decision will be made in accordance with this Cancellation Policy and the Terms of Service.
- If unresolved, the matter will proceed according to the dispute resolution process outlined in the Terms of Service.
Escrow Payments
All client payments are held securely in escrow until the booking is completed or otherwise resolved under this Cancellation Policy. Refunds and professional payouts will be released only after the applicable cancellation or dispute process has concluded.